Privacy Policy

Welcome to Pizza Inn. This Privacy Policy explains how Pizza Inn ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at food-innpizza.rest, place orders, interact with our digital platforms, or otherwise engage with our services. We are committed to safeguarding your privacy and ensuring your personal information is handled responsibly, transparently, and in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act.

By accessing or using our website, placing an order, or otherwise interacting with Pizza Inn, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

We encourage you to read this document carefully and contact us if you have any questions or concerns regarding how we handle your personal information.

1. About Us

Pizza Inn is a food service business operating in the United States. Our contact details are as follows:

For all privacy-related inquiries, requests, and complaints, please use the contact information provided above or refer to Section 14 of this policy for detailed instructions.

2. Information We Collect

Pizza Inn collects several categories of information from and about users of our website and services. The categories of personal information we collect are described below.

2.1 Personal Identification Information

When you create an account, place an order, make a reservation, or otherwise contact us, we may collect the following personal identification details:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Date of birth (where required for age verification or promotional purposes)
• Username and password (for registered accounts)
• Profile picture (if provided voluntarily)

2.2 Payment and Financial Information

To process your orders and transactions, we collect payment-related information, which may include:

• Credit card or debit card details (processed securely through third-party payment processors)
• Billing address associated with the payment method
• Transaction history and order records
• Digital wallet information (e.g., Apple Pay, Google Pay) where applicable

Please note that Pizza Inn does not directly store full credit card numbers. All payment card data is processed and secured by PCI-DSS compliant third-party processors.

2.3 Usage and Behavioral Data

When you interact with our website, we automatically collect certain technical and behavioral data, including:

• Pages visited and the duration of your visit
• Clickstream data and navigation patterns
• Search queries performed on our website
• Items viewed, added to cart, or purchased
• Time and date of your visit
• Referring URLs (the website or link that directed you to us)
• Links clicked within our website

2.4 Device and Technical Information

We may collect information about the devices and technology you use to access our website and services:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, tablet, mobile phone)
• Screen resolution and device identifiers
• Mobile network information
• Geolocation data (approximate location based on IP address, or precise location if you grant permission)

2.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities. Please refer to Section 9 of this policy for a detailed explanation of our cookie practices.

2.6 Communications and Feedback Data

When you contact us via email, telephone, contact forms, or other communication channels, we collect:

• The content of your messages and inquiries
• Customer service records and correspondence
• Reviews, ratings, and feedback you submit about our products or services
• Survey responses (if you choose to participate)

2.7 Information from Third Parties

We may also receive information about you from third parties, such as:

• Social media platforms (if you connect your social account or interact with our social media pages)
• Delivery and logistics partners
• Marketing and analytics providers
• Payment processors and financial institutions
• Publicly available sources

3. How We Use Your Information

Pizza Inn uses the personal information we collect for specific, legitimate purposes. The primary purposes for which we process your data are described below:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and delivery requests
• Managing your account and profile settings
• Sending order confirmations, receipts, and delivery status updates
• Facilitating payment processing and fraud prevention
• Providing customer support and responding to your inquiries
• Enabling loyalty programs and reward redemption

3.2 Website Improvement and Analytics

• Analyzing user behavior and website performance to improve our services
• Diagnosing technical problems and maintaining website security
• Conducting research and development to enhance our menu offerings and customer experience
• Generating aggregated, anonymized analytics reports

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required by law)
• Personalizing advertisements and content based on your preferences and order history
• Running targeted marketing campaigns on third-party platforms
• Conducting promotions, sweepstakes, or contests

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, contacting us directly at [email protected], or adjusting your account notification preferences.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal obligations
• Responding to lawful requests from law enforcement or government authorities
• Protecting the rights, property, and safety of Pizza Inn, our customers, and the public
• Investigating fraud, unauthorized access, or other illegal activities
• Enforcing our Terms of Service and other agreements

3.5 Business Operations

• Conducting internal audits, accounting, and business planning
• Evaluating and managing third-party service providers
• Facilitating corporate transactions such as mergers, acquisitions, or asset sales

4. How We Share Your Information

Pizza Inn does not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies to assist us in operating our website and delivering our services. These service providers may have access to your personal information to perform specific functions, including:

• Payment processors: For secure payment processing and fraud prevention
• Delivery and logistics partners: To fulfill your food delivery orders
• Email and SMS marketing platforms: To send promotional and transactional communications
• Analytics providers: Such as Google Analytics, to analyze website performance and user behavior
• Cloud hosting and IT infrastructure providers: To store and manage our data securely
• Customer support platforms: To manage and respond to customer inquiries

All third-party service providers are contractually required to use your personal information only for the purposes for which it was shared and to maintain appropriate security standards.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other parties when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or governmental request
• Enforce our Terms of Service or other agreements
• Protect the rights, safety, or property of Pizza Inn, our users, or others
• Investigate potential legal violations or fraudulent activity

4.3 Business Transfers

In the event that Pizza Inn undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or a prominent notice on our website prior to any such transfer, and your information will remain subject to the protections described in this Privacy Policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes.

4.5 Consent-Based Sharing

With your explicit consent, we may share your personal information with third parties for purposes not described in this policy. You will always have the opportunity to opt out of such sharing.

5. Data Security

Pizza Inn is committed to protecting your personal information against unauthorized access, disclosure, alteration, or destruction. We implement a range of technical, administrative, and physical security measures, including:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology to encrypt data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, and all staff with data access receive privacy and security training.
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant payment gateways. We do not store full card numbers on our systems.
• Regular Security Audits: We conduct periodic assessments and vulnerability testing of our systems and infrastructure.
• Data Minimization: We collect only the personal information necessary for the stated purposes and retain it only for as long as required.
• Incident Response Plan: In the event of a data breach, we have procedures in place to assess, contain, and notify affected individuals and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. Pizza Inn respects and honors these rights as described below.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for collection, and the categories of third parties with whom we share your information.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to what is necessary to provide the requested service.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA privacy rights.
• Right to Data Portability: You may request a copy of your personal information in a portable, usable format.

6.2 General Privacy Rights (All U.S. Users)

Regardless of your state of residence, Pizza Inn honors the following general privacy rights for all users:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate personal data.
• Right to Deletion: You may request deletion of your personal data, subject to legal obligations that require retention.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: You may unsubscribe from marketing communications at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit your request through one of the following methods:

• Email: [email protected]
• Website: food-innpizza.rest (via the Contact Us page)

We will verify your identity before processing any request to protect your privacy and security. We will respond to your request within 45 days of receipt. If we require additional time, we will notify you within the initial 45-day period and may extend our response by an additional 45 days where reasonably necessary.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written proof of authorization, and we may still verify your identity directly.

7. Data Retention

Pizza Inn retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following general retention guidelines apply:

When personal information is no longer required for its intended purpose, we will securely delete, destroy, or anonymize it in accordance with our data retention procedures.

8. Children's Privacy

Pizza Inn does not direct its website or services to children under the age of 18, and we do not knowingly collect personal information from minors. Our online ordering and account registration systems are designed for adults, and by using our website, you represent and warrant that you are at least 18 years of age.

If you are a parent or legal guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification of such a report, we will take prompt steps to delete the relevant information from our systems.

Pizza Inn complies with the Children's Online Privacy Protection Act (COPPA) and does not knowingly collect personal information from children under 13 years of age. If we discover that we have inadvertently collected data from a child under 13, we will delete such information as quickly as possible.

9. Cookies and Tracking Technologies

Pizza Inn uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website, analyze website traffic, and deliver personalized content and advertising.

9.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They enable the website to recognize your device and remember information about your visit, such as your preferences and login status.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most frequently. We use tools such as Google Analytics for this purpose. Data collected is aggregated and anonymized where possible.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your location or saved order preferences) and provide enhanced, more personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit how many times you see an advertisement and to measure the effectiveness of advertising campaigns.

9.3 Managing Your Cookie Preferences

You can control and manage cookie settings through your browser settings or our cookie consent tool available on our website. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or to alert you when cookies are being sent.

For more detailed information about our use of cookies, the specific cookies we use, and how to manage them, please refer to our full Cookie Policy available at food-innpizza.rest.

9.4 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to have your online activity tracked. Currently, there is no universal standard for how to respond to DNT signals, and our website does not alter its data collection practices in response to DNT signals. However, you may use the cookie controls described above to manage tracking preferences.

10. International Data Transfers

Pizza Inn is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers may be located in or operate from countries outside the United States. In such cases, your personal information may be transferred to, stored in, and processed in countries other than your country of residence.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your data and that such transfers comply with applicable U.S. law. These safeguards may include:

• Data processing agreements with our service providers that incorporate appropriate data protection standards
• Ensuring that recipient countries provide an adequate level of data protection
• Using standard contractual clauses or other legally recognized transfer mechanisms

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and potentially to other countries in accordance with this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other external services that are not owned or controlled by Pizza Inn. These include, but are not limited to, social media platforms such as Facebook, Instagram, Twitter/X, and Google, as well as third-party delivery platforms or review sites.

Pizza Inn is not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link to a third-party website does not constitute an endorsement by Pizza Inn of that site or its privacy practices.

12. California-Specific Disclosures

In addition to the rights described in Section 6, California residents are entitled to the following disclosures pursuant to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

12.1 Categories of Personal Information Collected

Over the past 12 months, Pizza Inn has collected the following categories of personal information as defined under the CCPA:

• Identifiers (e.g., name, email address, IP address)
• Customer records information (e.g., address, phone number, payment information)
• Commercial information (e.g., order history, purchasing records)
• Internet or other electronic network activity information (e.g., browsing history, clickstream data)
• Geolocation data
• Inferences drawn from personal information to create a profile about consumer preferences

12.2 Shine the Light Law

Under California Civil Code Section 1798.83, California residents who have provided personal information to us may request information about our disclosures of personal information to third parties for those third parties' direct marketing purposes. To make such a request, please contact us at [email protected].

12.3 No Financial Incentive Discrimination

Pizza Inn does not offer financial incentives in exchange for the collection, sale, or retention of personal information, and we do not discriminate against consumers who exercise their CCPA/CPRA rights.

13. Changes to This Privacy Policy

Pizza Inn reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website notifying users of the changes
• Send an email notification to registered users where required or appropriate

Your continued use of our website and services following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to contact our privacy team using the information below:

We are committed to resolving privacy concerns promptly and fairly. Upon receipt of your inquiry or request, we will acknowledge it within 10 business days and provide a substantive response within the timeframe required by applicable law (generally 45 days for CCPA/CPRA requests).

15. Filing a Complaint with a Data Protection Authority

If you believe that Pizza Inn has violated your privacy rights or has not adequately addressed your concerns, you have the right to file a complaint with relevant regulatory authorities. In the United States, the primary oversight bodies include:

15.1 Federal Trade Commission (FTC)

The FTC enforces federal consumer protection laws, including privacy-related violations. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

15.2 California Privacy Protection Agency (CPPA)

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Email: [email protected]
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

15.3 State Attorney General Offices

Many U.S. states have Attorney General offices that handle consumer privacy complaints. We encourage you to contact your state's Attorney General office if you have concerns about the handling of your personal data that we have been unable to resolve.

We always encourage you to first contact us directly at [email protected] so that we have the opportunity to address your concerns before you escalate to a regulatory authority. We take all privacy complaints seriously and will make every effort to resolve issues to your satisfaction.